Question 1

Can I get a sample of your product?

Accepted Answer

Our samples are free of cost but shipping would be charged from the customer.

Question 2

Where can I view your price list?

Accepted Answer

You can send us an email asking for price list of required products by providing your company details (name, website and contact number) and one of our marketing representatives will get back to you with the price list.

Question 3

Can you quote CNF or CIF Prices?

Accepted Answer

We normally quote FOB Karachi prices and Ocean Freight separately but CNF and CIF prices can also be provided once we have expected order quantity and name of destination sea port.

Question 4

What is the minimum order quantity (MOQ) I can order?

Accepted Answer

Normally, we accept orders with a minimum quantity of 20’container load. Contact us if you are looking for less than a container load quantity.

Question 5

Can I arrange my shipping for my order?

Accepted Answer

Yes, you can arrange shipping by yourself. We would need contact details of your shipping agent in order to schedule and obtain empty container for shipment.

Question 6

What are your payment terms?

Accepted Answer

Our payment terms are: 30% advance payment to initiate production, Balance 70% is paid against photos & videos of products before shipment.
 
All payment transactions through bank.
 
Please be noted that our payment policy may vary from region to region.

Question 7

Where can I get your company’s Quality Assurance Certificates?

Accepted Answer

International Quality Standards are implemented in our business practice. We have a number of certifications which can be provided upon request.

Question 8

What are the different kinds of packaging available?

Accepted Answer

EDIBLE SALT has a wide range of packaging options, Consumer pack includes Standing/Standup Pouch, Cardboard box, etc., and bulk pack in 25kg, 50kg, 500kg or 1000kg bags.
 
Custom packaging can also be fulfilled on request.

Question 9

Where can I view Analysis Report for Himalayan Rock Salt?

Accepted Answer

Analysis Reports are provided on request, if someone requires a samples to view our COA, Contact us so that the sample report can be disclosed to you.

Question 10

What Should I do If some items arrive damaged?

Accepted Answer

If some Items arrive damaged, then you are requested to make complain in writing with reference pictures within 15 working days on receipt of goods at destination stated on the face hereof.

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